Q&A
Shipping
Q: How big is a large piece?
A: The total length, width, and depth of the item exceeds 250cm. It cannot be delivered by regular Yamato or Sagawa Express, so please contact Yamato Transport (artworks) or a company that can transport large artworks.
In that case, please ask the company to handle the delivery and return, and then inform our office of the delivery and return details.
Q: How big is a large piece?
A: The total length, width, and depth of the item exceeds 250cm. It cannot be delivered by regular Yamato or Sagawa Express, so please contact Yamato Transport (artworks) or a company that can transport large artworks.
In that case, please ask the company to handle the delivery and return, and then inform our office of the delivery and return details.
Q My piece is too big and I was told the delivery company cannot transport it.
A: It seems that many people use their own cars to move their items in and out, or ask Yamato Transport (for art objects) or a delivery company in their area (light transport, etc.) to help them. Please make arrangements as soon as possible.
*The secretariat does not ship or return large works.
*The secretariat will also handle unpacking, display, and packing within the venue.
Q Can I request my own removal company (up to unpacking) and removal company (up to packing)?
A: Of course. Please let our office know that you have made the arrangements.
*If you request the secretariat to unpack and pack the items, a labor fee will be charged (see website).
Q: What should I do if my artwork does not arrive in time for the delivery date?
A: Please contact the office as soon as possible, as we may not be able to secure exhibition space or display your work.
Q: Who should I contact if I have a delivery problem?
A: Please check with the delivery company to see if the packaging is damaged. The delivery company will contact our office.
★ Summary of precautions regarding delivery of works
The following items have been damaged during delivery:
In recent years, there have been cases where the packaging method has made the item ineligible for the delivery company's warranty.
Therefore, please check the following information.
1. About artworks that may break
When delivering glass, ceramics, etc., please clearly display warning labels such as "Handle with care" and "Handle upside down", and please use an outer box or cushioning material that can withstand impacts, or bring it in (unpack) and take it home (pack).
2. Pieces that are easily scratched
Photographs and works printed directly on acrylic sheets may come into contact with the packaging material during shipping and be damaged. Therefore, when shipping, please take measures to prevent the packaging material from coming into contact with the item, or bring it in (unpack) and take it home (pack).
3. The work is still wet
Oil and acrylic paintings that are not yet dry may stick to the packaging and be damaged.
Therefore, when shipping, please take care not to touch the packaging materials, or bring the item in (unpack) and take it home (pack).
★Request for cooperation
We cannot guarantee against damage during delivery.
In order to protect your valuable works, please understand the above and take great care in packaging them for delivery.
Import / Export
Q: The method of loading and unloading has changed since I entered. Is this OK?
A: Yes, this is possible. Please let our office know as soon as you have decided on your method of loading and unloading.
Q: What if I create a new work, add a different work to the one I applied for, or change the number or title of the work?
A Please inform the secretariat of any changes to your work or title by the application deadline.
Q: What should I do if my artwork does not arrive in time for the delivery date?
A: Please contact the office as soon as possible, as we may not be able to secure exhibition space or display your work.
exhibition
Q: Do I decide the display location myself?
A The exhibition coordinator will arrange the exhibits.
Q Can I place explanations and profiles of the works in the exhibition room?
A: You cannot post them inside the exhibition room, but you can place business cards or A4 sized posters at the entrance to the venue.
*The National Art Center, Tokyo does not allow posters to be posted in the museum, including exhibition rooms and entrances.
Q: Why can't natural objects or water be exhibited?
A: In order to prevent insects from infesting other works, anything that may attract insects is not permitted.
Q: Can I hang the monitor on the wall for a video work?
A: Since there is limited space for power sources and other things when hanging on the wall, the product will be installed on a display stand.
Q Will the computers be turned on during the video works' exhibition period?
A: Yes, it will start up. Please try to make it so that it starts up just by turning on the power or in two steps.
Q: My artwork is a special exhibit and weighs over 20 kg. Can I exhibit it?
A Please prepare an exhibition staff member. Please inform the secretariat of the weight and exhibition method.
Q: The wall artwork is heavy. Will that be ok?
A: You can hang up to 20kg. If you want to hang more than 20kg, please let our office know.
Q Can it be hung from the ceiling?
A: It depends on the exhibition, so please consult with the secretariat.
Q: When there is an admission fee for an exhibition, do artists also pay the admission fee each time?
A: There is no admission fee for exhibiting artists. Artist passes will be distributed at the venue reception.
Only for those who wish
Q: What does it mean to post your work on the 410WebStore?
A: Your work will be displayed for one year on 410WebStore.com, an online store operated by 410Gallery. The online store is a tool that can be viewed by people all over the world 24 hours a day. If a business opportunity arises, we will contact the artist. Please make use of this service.
Q: What is an exhibition certificate?
This certificate serves as proof that your work was exhibited in the gallery. Please use it to record your activities, sell your work, and plan your future endeavors.